What our clients
actually say.

The AI Literacy program was not what I expected — in a good way. I'd attended other AI briefings that were essentially sales pitches dressed up as education. This was genuinely useful. Our leadership team came out of three weeks with a shared vocabulary and a clearer sense of what questions to ask vendors. Worth the time investment for a group of fifteen of us.

The Speech AI Platform deployment took a week longer than initially estimated due to some acoustic environment challenges we hadn't anticipated. The team was upfront about this early and adjusted the timeline without changing the price. The system we ended up with has handled our call centre volume well and the multilingual processing is genuinely better than what we tested from larger vendors.

We brought Synaptra in specifically because we needed responsible AI frameworks that would hold up to regulatory scrutiny — not theoretical guidelines that look good in a report but don't translate into how people actually work. What we got was precisely that. The bias testing protocols and the documentation templates are things our team actually uses in practice now, several months after the engagement ended.

What I most appreciated was that the scoping conversation was honest. When I described what I thought we needed, they pushed back on one element and suggested a more targeted approach that cost less. That kind of honesty is not common in consulting. The literacy program itself was tailored well to our team — which has a mix of clinical and administrative backgrounds.

We've worked with two other consultancies on AI-related projects before Synaptra. The difference is that here we dealt with the same people from start to finish — the ones who actually built the system. No handoffs, no re-explaining our situation. The speech processing for our warehouse communications use case works well within the acoustic constraints we have. Ongoing tuning has continued to improve accuracy.

We commissioned the Responsible AI program specifically because we were getting pressure from an enterprise client to demonstrate governance practices around our hiring tools. The stakeholder communication protocols Synaptra developed turned out to be the piece our client found most compelling — clear, specific, and written in language that non-technical decision makers could evaluate. We've since rolled these out across other AI systems we use.